Frequently Asked Questions

• OUR PROMISE

  We stand behind everything we do, and it is our mission to exceed your expectations. If you are not completely satisfied within ten days of receiving your services please reach out to us so we can take care of you.  Check out our Reviews to learn more about our experience.

• CANCELLATIONS

  On occasion we understand that you may need to reschedule an appointment. If it is possible please provide us 24 hours notice out of respect to our staff so we may fill the vacancy…we really appreciate it.

• CHOOSING + CHANGING STYLISTS

  One of life’s greatest challenges can be choosing a stylist. We have created our own Hair Harmony Quiz to help you reflect on what you are looking for and narrow down your options. We also believe that you should feel free to change stylists within the salon at your convenience. This provides you with a variety of talent and some flexibility in booking appointments. We suggest having two or three regularly so you are always assured of knowledgeable, personalized service regardless of emergencies, vacations, illnesses or unexpected travel plans.

• COLOR SERVICES + FASHION COLORS

  Achieving the perfect color is a commitment. The range of results can be 1-12 levels with a minimum of 9 natural tone ranges and a full rainbow of fashion tones. Fashion Colors require dedication. We must apply these temporary shades on a light canvas and require a pre-lightening session. Social Media, photos, lighting and filters have changed the expectations of these artistic services. Coloring hair is a complex chemistry process. Hair has physical limits and as stylists we do our best to maximize results with minimal damage to the hair. This means that in order to achieve YOUR PERFECT COLOR it may take several sessions. Your stylist will discuss this commitment with you in your consultation, price the sessions and schedule your followup appointments. We want to do our best to set realistic expectations and help you achieve the hair of your dreams.

• REFERRAL PROGRAM

  Share the Love with your friends and family directly from your APP or online booking. Click on the link online or in the APP for your customized referral code to share with New Guests to the salon. Once they have had their appointment you will automatically earn a $25 THANK YOU Gift Card directly on to your account that you can use toward your next visit. All referrals must use your custom link to earn your benefit. Please note there is no cash value to this gift.

• BRIDAL SERVICES

  We appreciate your interest in our salon for bridal services. However, at this time, we do not offer services for bridal parties.  We recommend Seven Salon, Canvas Salon or Gloss.

• SPA SERVICES + MAKEUP APPLICATIONS

  We specialize in hair services and do not offer skin, nail, massage or makeup services. We cannot allow unlicensed makeup artists to perform services in our salon at any time. We do offer eyebrow, lip and face waxing for our guests.

• PERMS/SMOOTHING TREATMENTS

  We have made the decision to not offer chemical perms or straightening services at this time. In order to achieve the best result from these services they need extra education, time and dedication. We would be happy to refer you to another salon that is committed to specializing in these services. 

• EXTENSIONS + INVESTMENT RANGE

  Our certified stylists are proud to offer Babe and Cinderella extensions. Extensions are an investment that will require routine salon maintenance and at-home upkeep. We do not price extensions online because they can range in cost from $200 for a few pieces to $3000 for a full head of top quality hair. For ALL extension inquiries, we must schedule a complimentary consultation with one of our Certified Extension Stylists to ensure that we select the proper color, length, and bond type best for your hair. We will provide options for your extensions, pricing for the hair and the installation, as well as the cost for maintenance. There is no charge for this consultation.  

• FURRY FRIENDS

  We love dogs and cats. However, we are unable to have them in the salon due to state laws governing hair salons. Guide animals are of course an exception. We appreciate your understanding!

• SUPPORT STAFF

  We are always on the lookout for amazing people to work with our team.  Click here to apply for our Support Staff.

• TRIOS SALON APP

  Download the Trios Salon App to Schedule Appointments, Manage your Account, Earn Rewards and More. Links to download can be found here.